Contact Us
Questions about a Florence food tour on this site go to a small editorial inbox. Write in English or Italian and you will get a reply from the person who wrote the page, usually within two working days. We can help you compare tours, explain what a listing includes, or point you toward the right category, whether that is a street-food walk near the Duomo or a market tour at Sant'Ambrogio.
What readers email about:
- Prices move. Operators adjust their from-price by season, and a card here can lag behind. If a figure on this site disagrees with the live listing, tell us which tour and which number, and we will recheck it against the operator's own page.
- Itineraries drift. A guide who has run the same Oltrarno walk for years may swap a stop when a favourite baker closes for August, or move the meeting point because of roadworks near the Duomo. These corrections come first, because a wrong meeting point can cost someone a whole evening.
- Factual errors matter most when they touch money or plans. Check us on what a tour includes, whether the Fiorentina steak is in the price or an upgrade, and how the free-cancellation window works. Every inclusion and cancellation detail on this site should match the operator's listing, so flag anything that does not.
- Know a Florence food tour we have missed? Send the name and the operator. The bar is simple: it must run inside the historic centre, the Oltrarno or Sant'Ambrogio, and it must be bookable through a live listing. Listing is never paid for, and no operator can buy a place in the comparison.
- Anything the FAQ or the guides leave open.
Email info@florencefoodtours.org
What To Expect
If you spot an error in a tour description, a price or a meeting point, tell us and we will check it against the live booking page and fix the guide, normally within a few days. Broader questions, such as which evening food and wine tour suits a couple or how a market tour with a cooking class works, often become new comparison material on the site. We do not run a newsletter and we never sell or share email addresses.
Where We Stop
This site compares tours, it does not sell them. We cannot book a seat, change a date, cancel a booking or process any refund, and no payment should ever be sent to us. When you decide on a tour, the transaction runs through the operator's own listing on the live booking page, which is also where your receipt and confirmation come from. Keeping that separation is what lets the comparison stay honest.
If you have already booked, your confirmation email is the place to start, not this inbox. It carries your booking reference and the operator's own contact line, whether that is Eating Europe, Do Eat Better, Streaty or any of the other operators in the roster. Quote that reference when you reach out to them directly and they can find your booking straight away.
Two details on the voucher are worth checking before anything else. First, the meeting point, since several operators gather within a short walk of the Duomo or Piazza della Signoria and the exact square or doorway varies by tour. Second, the cancellation window, because most of the roster allows free cancellation but the cutoff times differ. Where the voucher and anything written here disagree, the live booking page is the authority.
Still deciding? The homepage comparison puts all 22 tours side by side with prices, durations and ratings, and the guides hub breaks the categories down one question at a time. Start with whichever matches where you are in the planning, and if something is missing from both, that is exactly what the inbox is for.